Frequently Asked Questions

How do I create a personalised pet photo book?
Simply upload your pet photos, choose your preferred book style, add captions or special memories, and place your order through our website.

What image formats do you accept?
We accept JPG, JPEG and PNG image files for photo uploads.

How many photos can I include in my book?
The number of photos depends on the book package selected. Product pages contain specific details for each book type.

How long does production take?
Most orders are produced within 3-5 business days before being shipped.

How long does shipping take?
Australian orders generally arrive within 7-14 business days after production is complete.

Can I track my order?
Yes. Once your order has been dispatched, you will receive an email containing your tracking information.

What payment methods do you accept?
We accept major credit cards, debit cards and PayPal through our secure online checkout.

What if my order arrives damaged?
Please contact us within 7 days of receiving your order and we will work to resolve the issue as quickly as possible.

Can I change or cancel my order?
Orders can only be changed or cancelled before production has begun.

How do I contact customer support?
You can contact us through our Contact Us page or by emailing our support team.

Who prints and ships my photo book?
PawPrint partners with a professional print-on-demand fulfilment company that specialises in producing high-quality personalised photo books. Once your order is placed, your customised book is professionally printed, packaged and shipped directly to you.

Why does production take several days?
Every PawPrint photo book is made to order. Your uploaded photos, captions and customisations are individually processed before being professionally printed and prepared for shipping.